Last updated: January 1, 2025
1. Information We Collect
When you use Cleo Market, we may collect the following types of information:
- Personal Identity Information: Full name, date of birth, gender, and government-issued ID details.
- Contact Information: Email address, phone number, and delivery address.
- Financial Information: Bank account details and transaction history (processed and stored securely by Paystack).
- Device & Usage Data: IP address, browser type, pages visited, and interaction data on our website.
- Communication Data: Messages you send to our support team.
2. How We Use Your Information
We use your personal data for the following purposes:
- To process and manage your orders and payment plans.
- To verify your identity and prevent fraud.
- To communicate order updates, payment reminders, and delivery notifications.
- To provide customer support and resolve disputes.
- To improve our platform, products, and services.
- To comply with legal and regulatory obligations in Nigeria.
3. How We Share Your Information
We do not sell your data. However, we may share your information with trusted third parties in the following circumstances:
- Payment Processors: Paystack handles all payment transactions and may access necessary financial data to process payments.
- Delivery Partners: Your name, phone number, and delivery address will be shared with our logistics partners to fulfil your delivery.
- Legal Compliance: We may disclose your information to law enforcement or regulatory bodies when required by Nigerian law.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the business assets, with prior notification to you.
4. Data Security
We implement robust security measures to protect your personal information:
- All payment transactions are encrypted and processed through Paystack's PCI-DSS compliant infrastructure.
- Our website uses HTTPS/SSL encryption to protect data in transit.
- Access to personal data is restricted to authorised Cleo Market staff only.
- We regularly review and update our security practices.
While we take every precaution, no digital system is 100% secure. We encourage you to use strong, unique passwords and contact us immediately if you suspect unauthorised access to your account.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. We may also retain certain information for a period after account closure to comply with legal obligations, resolve disputes, or enforce our agreements.
6. Your Rights
As a user of Cleo Market, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we correct inaccurate or incomplete data.
- Deletion: You can request that we delete your account and associated data, subject to legal retention requirements.
- Objection: You can object to certain uses of your data, such as marketing communications.
To exercise any of these rights, please contact us at support@cleomarket.com.
7. Cookies & Tracking
Cleo Market uses cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, analyse site traffic, and improve our services.
You can control cookie settings through your browser. Note that disabling cookies may affect the functionality of some parts of our website.
8. Children's Privacy
Cleo Market is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our website. Your continued use of Cleo Market after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: support@cleomarket.com
- Phone: +234 123 456 7890
- Address: Lagos, Nigeria